Your requests will be handled in the order that they are submitted. Below are response time guidelines.

Please read the below trouble shooting guide, before completing the maintenance request form.

Completing these steps can save you money.

Tenants, you may be charged for service call if the vendor determines you failed to perform maintenance task as outlined below.

  • Smoke Detector won’t work when tested
    Test with approved smoke detector smoke sprays  and replace battery if needed.
  • Smoke Detector beeps
    Replace battery and check for proper wire termination connection.
  • No power to plugs or switches
    – Check and reset breaker panel or replace blown fuses.
    – Check and rest all GFI outlets (located in kitchen, bathrooms, utility rooms, and garages).
    – Check if plug works off a wall switch.
  • Garbage disposal doesn’t work
    When ON, do you hear a buzz?
    – If you do NOT hear a buzz, hit the reset button on the bottom of the disposal and test.
    – If you hear a buzz, turn off disposal and unplug from wall.
    – Mounted on the side of the disposal or inside cabinet should be an Allen wrench.
    – Put the wrench in the center shaft underneath disposal, and twist back and forth (this un-jams the   disposal).
    – Remove the object that is causing the obstruction, turn back on, and test.
    – Repeat until the object is removed.
  • No hot water
    – Check thermostat on tank for proper temperature setting.
    – Check that thermostat is not set to “vacation”.
    – Check and reset breaker in power panel.
    – Check and reset button next to thermostat.
  • Hot water is too hot –
    Check thermostat on tank and turn down.
  • Plumbing or fixtures leak –
    Turn off water fixture, turn off water at supply line and notify FIRST RENT Property Management immediately.
  • Toilet is plugged –
    Plunge and test.
  • No heat
    – Check thermostat.
    – Check that furnace covers are in properly.
    – Check that a switch that looks like an ordinary light switch, is turned on (located in or near the furnace room).
    – Has the furnace filter been replaced recently?
    – Is the filter dirty?
    – Did you pay your utilities or issue and order to disconnect the utility?
  • Dishwasher won’t drain –
    Clean food out of bottom of dishwasher.
  • Dishwasher grinds or no water is coming in –
    – Turn off. If there is no water on the bottom, pour two large glasses of water into the bottom and re-start. If problem continues, call FIRST RENT property management and discontinue use.
  • Refrigerator too warm or too cold –
    – Check that thermostat in refrigerator is set correctly.
  • Water drips from freezer to refrigerator compartment –
    – Remove all food and store in a cooler.
    – Turn off refrigerator and allow it to defrost.
    – Turn refrigerator back on and replace food.
  • No Air Conditioning –
    – Check all circuit breakers. Clean and replace filter and test.
  • No Electricity –
    – Check all breakers – flip them hard to the OFF position, and then, hard to the ON position.
    – Check all GFI in bathrooms, kitchens, laundry room, and garage.
    – Replace any blown fuses. Call your local power company. Please refer to the “Links” page for utility contact information.


*Important Note: These are general guidelines only and are subject to 3rd party vendors schedule. It is our duty to you to resolve maintenance issues ASAP. We will notify the proper vendor upon receipt of your work-order. You will then be contacted by FIRST RENT with an email confirmation along with the assigned vendor’s contact information. All vendors are instructed to contact you ASAP to schedule an appointment. If you do not receive a call from the vendor by the end of the business day, we encourage you to call them directly.

Class I: Emergency Maintenance

What is Emergency? Anything relating to the property under the lease that is threatening to life, health, or the property, such as:

  • Fire – call 911.
  • Gas odor – call Gas Company.
  • Flood, sewage back-ups, broken water pipes, tree falling on house

Target: 5 to 8 hours

The Following are NOT Emergencies:

  • Refrigerator out
  • Locking yourself out of the house
  • Power or gas off
  • Oven not working
  • Water heater out

These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies. FIRST RENT Property Management or the property owner are not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Please make sure that you have adequate renter’s insurance to cover unforeseen personal losses.

Class II: Urgent Maintenance

  • Broken windows
  • Plumbing repairs (NOT clogged toilets, see notes below)
  • Loose railings
  • Wobbly decks
  • Electrical problems (not power outages)

Target: 2-4 business-day service

*Note: During peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.

Class III: Normal Maintenance

  • Appliance repair
  • Garage repairs
  • Leaky faucets

Target: 4-8 business-day service

Class IV: Non-Essential Maintenance

  • Fence repair
  • Gutter cleaning

Target: 30-day service

Class V: Not a Habitability Issue

Screens, broken lattice, power washing, broken window shade, broken tree limb, missing door stopper, missing door knob, all light bulbs including stove, chandelier, and refrigerator, and fireplace gas keys.

Target: Point these items out during next property visit or bring up at lease renewal time. These items may not be approved for repair by the owner.


Homes under a builder’s warranty may take longer than 7 days!

Unfortunately, warranty vendors are under contract with the home warranty company, not with FIRST RENT property management or the home owner.

  • You will be charged for the repair cost (including trip charges):
    If damage or repairs were caused by you (clogged garbage disposal/toilet, misused appliance, etc.).
  • If the repair is your responsibility, per Rental Agreement (tripped breakers, replacing light bulbs, and etc.).
  • If you miss an appointment with a contractor assigned by FIRST RENT Property Management or any other vendor.
  • If you refuse or restrict access to the house when requested.

Additional charges may apply.

  • To ensure expedient and accurate service:
    Be as specific as possible – include room/location.
  • Tell us what you have already done to try and fix the problem (if applicable).
  • Provide community gate code/ or alarm code (if applicable).
  • For appliance problems include make, model, and serial number.


    (**If you answer NO, then a Resident over the age of 18 must be home from 8:00 am to 5:00 pm on the assigned service call day.)